NEW website with a “luxury look”
Hopefully you’ve seen the new website. We are pleased with our new look and now that the new site is up and running we are making a few tweaks to ensure that it functions smoothly and you can find what you are looking for. Let us know what you think! Be sure to check out Member Benefits & Resources when you log in next time. Don’t leave money on the table by not using the resources available to you.
NEW staff to expand our member services
If you think you have heard new voices on the phone, you are right. We’ve added some great new people with a variety of skills and plugged into some new outside resources through our investment partner -- McKissock -- who came on board last year. Amanda Hammer is still with us, but has new, expanded responsibilities. In short, we are growing a team, just like many of you are. Here’s a quick look at our staff and a short list of their responsibilities.
Amanda Hammer has a NEW title –Director of Products & Member Services
After seven + years with The Institute, is an expert on our business and is wholly committed to our mission, which is helping you maximize your success. Her responsibilities include acting account executive for our brand partners, making sure we have a toolbox full of member benefits, and overall Institute strategy. How she juggles complete dedication to the Institute and a husband and active two-year old, we are not sure. But she does!
Debbie Linzenmeyer is our NEW Training & Operations Manager
Debbie is an experienced operations and project manager with key strengths in areas such as integrated marketing, brand management, writing/editing, and events management. Debbie came to The Institute after four years at Fossil Group, where she served in a Global PR and Events Marketing role. Her responsibilities include the management of the Member Services and Fulfillment teams as well as LIVE course management and host relationships. Debbie is usually a marathon runner, but has traded running for pregnancy and her little girl is due in December. Appropriately, the baby will be named Lil just like our LIL – Leaders in Luxury!
We have two NEW Member Service Coordinators
Regena Bradley came to The Institute with many years of experience in New Home Construction and Real Estate as well as having owned her own business. Having herself been involved in all phases of Real Estate, she understands the importance of competency, communication, and outstanding customer service and has an unparalleled empathy to meet the personal needs of our members.
Jill Duncan came to the Institute with experience in the hotel and hospitality industry as well as having run her own massage business on the side. Jill is tirelessly diligent in all areas of her life and work and brings enthusiasm and spunk to every interaction with our Members. She is a serious cyclist, a massage therapist in her free time and has exciting wedding plans for next year.
We have a NEW team in our Fulfillment Department, too.
John Logan Oakley is an accomplished artistand has been with us for over a year. John Housewright is a musicianwho began with us earlier this year. Both Johns are responsible for assembling and shipping training course materials, fulfilling product orders, and coordinating and mailing member communications – including the popular “quote cards”.
We also have NEW trainers
Tami Simms will remain lead trainer and has trained for us for more than eight years. Many of you have attended Tami’s classes and know she is knowledgeable, dynamic and fun! Her course evaluations are always terrific and hosts want her again and again. We are so fortunate to have her.
Watch for an upcoming blog post introducing Bill Hensley and Kofi Nartey the new trainers who are coming onboard and joining Tami, so we can meet the growing demand for classes.
We also have some NEW people and departmental resources, thanks to our new investors at McKissock.
Mike Duran, CEO of McKissock brings a new level of strategy and vision to the business.
Charlene Barnard, CMO of McKissock and brainchild behind our lovely new rebranding and relaunch of our website brings not only her extensive marketing expertise but also a marketing department to support Institute initiatives.
Julie Nelson, a content and training expert with McKissock has been integral in bringing our fabulous new trainers on board.
You also may have noticed by now that we are missing a familiar face – Waco Moore, our Vice President
Waco’s daughter turned 10 this summer and Waco and his wife decided that is the right age to make the world their daughter’s classroom. They have taken off for a year of travel and home schooling, starting with cycling and camping along the Rhine River from Switzerland to Holland. They are not sure what will come next, but plan to squeeze as much economical travel into the time as possible. We all wish we could fold up our tents, pack our bike paniers, and go with them. Check out their travel blog at www.FieldTripX.com
And the biggest news of all, founder, Laurie Moore-Moore is retiring this month
However, she still has a stake in the Institute’s success and is excited about what is ahead and hopes you…our members…are too. Laurie plans to take the rest of the year and travel with her family. If you haven’t already viewed it, please take a moment to watch this short video message from Laurie.